We keep a very small amount of information on each warranty registration, just your contact details.

These are kept on a computer with password protection and are not shared with any third party.

It’s important that we have a means of communication with you but if you have any reason to wish that we should not hold this information on you please email and it will be permanently deleted.

However, this will also mean that we have no means of recording your extended warranty, so this will have to cease.

General Data Protection Regulation information

The purpose of the GDPR is to provide a set of standard data protection laws across the EU, making it easier for people to understand how their data is being used and to give them greater control over its use.

Flymount undertakes to collect and use personal data in compliance with the GDPR which came into force at the end of May 2018. We use this data only for the administration of warranty claims.

What personal data does Flymount collect?

The data we routinely collect includes warranty registrations’ names, addresses, email addresses. We collect this data directly from our customers when they register.

What is this personal data used for?

We use your data for the administration of your warranty.

Who is your data shared with?

Your data is not shared with anyone outside of Flymount.

Where does this data come from?

Data for our warranty registrations comes from customers when they email warranty registrations to Flymount

How is your data stored?

This information is stored in digital form on computers.  Any information that is stored is stored in the UK in compliance with the GDPR.

Who is responsible for ensuring compliance with the relevant laws and regulations?

Under the GDPR (General Data Protection Regulation) we do not have a statutory requirement to have a Data Protection Officer

Who has access to your data?

Officers of Flymount have access to customers’ data in order for them to carry out their legitimate tasks for the organisation.

What is the legal basis for collecting this data?

Flymount collects personal data that is necessary for the purposes of its legitimate interests as a provider of warranty service for Flymount products.

How you can check what data we have about you?

If you want to see the basic customer data we hold about you, you should contact

You can contact us with a “Subject Access Request” if you want to ask us to provide you with any other information we hold about you. If you are interested in any particular aspects, specifying them will help us to provide you with what you need quickly and efficiently. We are required to provide this to you within one month. There is not usually a fee for this, though we can charge a reasonable fee based on the administrative cost of providing the information if a request is manifestly unfounded or excessive, or for requests for further copies of the same information.

However, we do not keep any personal information other than contact details.

Does Flymount collect any “special” data?

The GDPR refers to sensitive personal data as “special categories of personal data”. We do not record any such special data

How can you ask for data to be removed, limited or corrected?

There are various ways in which you can limit how your data is used.

  • You could maintain your warranty with your correct name but with limited contact details. However, we do need to have at least one method of contacting you. You could for example simply maintain an up-to-date email address, but of course this would limit what Flymount are able to provide you with in the way of warranty backup.
  • You may choose not to receive information emails from Flymount (we do not send any out on behalf of other organisations).
  • Any of these options can be implemented for your warranty by contacting

How long we keep your data for, and why?

We normally keep warranty registers’ data for 5 years. However, we will delete any customer’s contact details entirely on request.

What happens if the owner of a warranty registration dies?

We would not normally know if a customer dies. If requested by their next-of-kin to delete their details, we will do so on the same basis as when requested to remove data by a former warranty registrations.

To unsubscribe and have all your details removed permanently from our files please email with your name and the email you’re registered under.