customer help

How can we help?

FAQ

Ordering

Will it fit my equipment?

The mounting range is listed on each mount's product page under 'specifications'.

Please check that the equipment you plan to attach one of our mount to fits within the recommended mounting range.

If you find that the mount does not fit your equipment after receiving your order, you can return it to us for a refund provided it has not been used.

Our camera mounts now come with both 3-prong and industry standard quarter inch UNC threaded mounting options for compatibility with all cameras.

Can I cancel my order?

Yes! We understand that circumstances can change.

If your order has not yet been shipped, we can cancel the order for you and issue a full refund.

If your order has already been shipped, please return it to us in an un-used state, and we will issue a full refund once we have received it.

Provided the item has not been used we're happy to receive returned orders up to 60 days from ordering.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How do I return my order?

Package the order so that it remains in a re-sellable condition during transit.

Send the order back to us at: Flymount, King's House, Bull Yard, Southwell, Nottinghamshire. NG25 0AB. UK

We will issue a refund on receipt of the returned order.

How long will my order take to arrive?

This will depend on your location, but average delivery times are:
UK: 1-2 working days
EU: 4-5 working days (Canaries +4 working days)
USA & Canada: 5 working days
Australia & New Zealand: 7 working days
Asia: 10 working days
Africa: 10 working days
South America: 10 working days
Pacific Islands: 14 working days
Russia: 10 working days

DuoFlex-300

Are the Aero-40 mounts in the DuoFlex bundles the same as the normal Aero-40?

Yes! They are exactly the same, and come with the same warranty and box contents as the ones that are sold separately. They can be used independently of the DuoFlex system.

Will the DuoFlex Bundle work on standard diameter masts?

The DuoFlex Bundles come with Aero-40 mounts that are designed to fit both standard and reduced diameter masts, however customers using standard diameter masts are advised to connect above the boom area where the mast diameter is narrower.

Aero-40

Does the Aero-40 fit a standard diameter mast?

The Mounting range on the Aero-40 covers both standard and reduced diameter masts.

Customers using standard diameter masts are advised to connect above the boom area where the mast diameter is narrower.

For windsurfing, does the Aero-40 aim the camera down the centre of the mast?

Yes, unlike the Flymount Original, the Aero-40 aligns your camera down the mast centre to capture both tacks and will rotate with the luff tube to give greater focus on the rider at all times.

We find this to be a more versatile position, especially with 360 cameras, however, the traditional 'Flymount Original' view can be achieved by using an extension and directing the camera to your favoured tack.

Will the Aero-40 fit my camera?

Yes! Our mounts now come with both 3-prong and 1/4inch UNC thread mounting options to cover any camera on the market.

Does the Aero-40 came with a safety line?

Yes! And if attached properly, it is virtually impossible to lose your camera.

Aero-130

Will the Aero-130 fit my wing?

Modern wings generally have narrower diameter leading edges compared their earlier counterparts, and this helps to ensure a good connection between mount and wing.

It's very unlikely that the Aero-130 will not fit your wing, but it is important to measure your wing first before ordering. Check the area that you intend to attach the mount to, and be sure that it is within the recommended mounting range of 80 - 130mm.

Will the Aero-130 damage my wing?

No! The Aero-130 is designed specifically for attaching to inflatable struts and leading edges on wings and kites, and has soft EVA jaw liners to provide grip and to protect your equipment.

Does the Aero-130 come with a safety line?

Yes! And if attached properly, it is virtually impossible to lose your camera.

Will the Aero-130 fit my camera?

Yes! Our mounts now come with both 3-prong and 1/4inch UNC thread mounting options to cover any camera on the market.

Flymount Original

Does the Original cover the same mounting range as the Aero-40?

Yes, the Original and the Aero-40 have the same mounting range.

Why would I buy an Original over an Aero-40?

The Flymount Original is a classic and has the amazing legacy of being the world's first action camera mount. It has been used by athletes and photographers around the globe since its release in 2010, and is still an exceptional mount.

We had discontinued the Flymount Original, but the continued demand for it convinced us to manufacture some small batches for customers who still wanted it.

For windsurfing, it captures the classic view point on one chosen tack with the rider centre frame.

Will the Flymount Original fit my camera?

Yes! Our mounts now come with both 3-prong and 1/4inch UNC thread mounting options to cover any camera on the market.

Tripod Adaptor

Does the tripod adaptor fit other 3-prong mounts, or does it only work with Flymounts?

Our tripod adaptors should fit all 3-prong GoPro type mounts.

What are the adaptors made from?

We use anodised aluminium for its great strength to weight ratio and resistance to wear, and a rubber seating pad at the base of the mounting thread to prevent camera unwinding.

Get in touch

Have questions about your order, or a general enquiry?