Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or other proof of purchase.

To start a return, contact us at support@flymount.com. Please note that returns must be sent to the following address:

Flymount
King's House
Bull Yard
Southwell
Nottinghamshire
NG25 0EH
United Kingdom

If your return is accepted, we'll provide you with instructions on how and where to return your item. You are responsible for arranging and paying for the return shipping. We recommend using a tracked and insured delivery service, as you remain responsible for the item until it has been received by us. We cannot accept responsibility for items that are lost or damaged in transit. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at support@flymount.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

It is important to ensure our products are compatible with both your camera and the equipment you intend to attach to them. Using our mounts outside their intended operating range could result in damage to or loss of your equipment.

If your Flymount camera mount is not suitable for your camera or intended mounting location, please do not use it. Instead, return it to us at the address above in accordance with this return policy.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item and, once your return has been accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or other proof of purchase.

If you exercise your right to cancel under the EU cooling-off period, you are responsible for arranging and paying for the return shipping unless otherwise required by applicable law. We recommend using a tracked and insured delivery service, as you remain responsible for the item until it has been received by us.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at support@flymount.com.